By making a booking with Vine Chaser the customer on behalf of themselves, and all guests in the party acknowledges that they have read, understood and agree to accept the following Terms and Conditions:
Distribution of this document to all members of your party is recommended.
BOOKING & CANCELLATION POLICY
A non-refundable deposit is required immediately on booking a tour. The balance is payable no later than 14 days prior to the tour. If the customer cancels the tour more than 72 hours prior, monies paid, minus the deposit, will be fully refunded. All monies will be forfeited for cancellations less than 72 hours prior to the tour. We require that we are notified of any reduction or increase in numbers in group bookings at least 14 days before the tour date. Reduced numbers in group bookings will not be refunded.
FIRE AND EXTREME WEATHER POLICY
On days of “TOTAL FIRE BAN” some venues may choose to close to the public. As these closures may happen at short notice, Vine Chaser reserves the right to alter the itinerary in the event of these closures or in the event of conditions of extreme weather or bush fires.
CODE OF CONDUCT
Person/s who are causing a nuisance or being disruptive or are intoxicated will not be tolerated on the bus. Wineries and other venues will refuse access to anyone who is behaving in this way and this conduct may result in the tour being terminated. The disruptive person/s will be removed from the bus and there will be no refunds given for a tour that has to be terminated because of unruly behaviour. Vine Chaser is not liable for any costs incurred in a termination of the tour. Vine Chaser is not liable or responsible for any damage to property or venues.
As venues reserve the right to refuse late arrivals, it is important that all departure times are adhered to. Delays may result in the itinerary having to be changed and/or less time spent at our venues.
Vine Chaser makes every effort to follow the agreed itinerary however we reserve the right to make any changes that we deem necessary in the circumstances.
All vehicles used by Vine chaser are fitted with seat belts for you safety, we recommend that you and your guests use these at all times when
Alcohol consumption on the bus is strictly forbidden.
No food is to be consumed on the bus.
Individuals are responsible for any damage or soiling of the tour bus, intentional or otherwise, and will be liable for any repair and/or cleaning costs incurred.
Individuals and/or organisers will be responsible for any damage, intentional or otherwise, caused to people, property or venues and will be liable for any additional costs incurred.
BYO food or drink is not permitted by the venues.
Neat casual attire is expected at wineries and other venues.
Vine Chaser recommends passengers have adequate travel insurance to cover any event.
All prices are quoted in Australian dollars (AUD) and are inclusive of GST.
Vine Chaser views the protection of your privacy as an integral part of its commitment towards complete accountability and integrity in all its activities and programs. This commitment is supported by the new laws dealing with personal information about you that is stored or received by Vine Chaser.
Consequently, we will:
· Only use personal information provided by you for the purposes for which it was collected and for any other authorised use
· Not disclose your personal information to a third party and will take all necessary measures to prevent unauthorised access or disclosure
· Ensure that your personal information is not disclosed to other institutions and authorities except if required or authorised by law